Speaking of Service 6: Remote Service Without Losing Customer Engagement and the Human Experience

Check out this IDC Report on Remote Service to learn more: http://ptc.co/AGKH50KP28x

Service organizations are delivering resolution and improve service quality experiences both in-person and remotely. How can service teams make certain that Customer Engagement and Customer Experience of service value stays high without the regular, physical presence of a technician onsite?


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